Customer Testimonials

Michael my service agent was courteous, knowledgeable and efficient. Service was done completely and on time!

(Translated by Google) EXCELLENT SERVICE (Original) EXELLENTE SERVICE

As usual the service was excellent. Joey did an excellent job going over all service details and future maintenance plans. Service was done in a timely manner. As usual the ambience was relaxing. Thank you again for a great job, well done! And the free car wash!!

Customer service is a 5. Diagnostic a 5. Here is where dealer needs to improve: Service team is great but 80.00 for an air filter replace is ridiculous. I changed myself 24.00 for new filter and took 5 minutes. So basically Toyota is charging 55.00 in labor for 5 minutes. 50.00 for parts and labor would be more reasonable.

The people are so helpful

Always great service. Andrew is a great service manager.

Came in for a tire light Andrew my service writer was great I got a video from the technician about my tire and also of the rest of my vehicle he checked out to make sure all was good

After having the worst experience of my life at Toyota of garden grove, I went to Beach City Toyota with trepidation. It was virtually what are the best if not the best dealer experiences I ever had. I gladly paid them the fee that they requested as they were perfect in every sense. Jon, my service advisor, was absolutely fantastic.

Really good

(Translated by Google) They were kind, attentive, and finished on time, which I appreciated! (Original) Fueron amables, estuvieron atentos y terminaron a tiempo eso me gustó!!

Professional people who keep track of their work.

Beach Cities Toyota went above and beyond to check and repair our sequoia

My husband went for oil change, and they were very professional and great customer service. Justin was consistently update what they were doing and even sent me a video of condition of my vehicle such as showing me a filters and breaks etc. Very impressed and highly recommend them!

Very professional staff members They understand the client needs and do their best to get a low rate for clients.

Justin is the best! Fast and easy and totally transparent

(Translated by Google) Yeeeeeeeee (Original) Yeeeeeeee

My service agent explained what needed to be serviced on the car and the approximate cost. Later it was determined that front brakes were needed. The agent was very polite and professional. I had purchased my car at this dealership and have been happy with their service.

Unfortunately my old ass car was due for a service recall and thankfully Toyota covered it. The customer service was also 10/10. Environment is super clean and reasonably quiet. Was able to get a lot of my own work done in the waiting lobby, and helped myself to the free hot coffee. Thanks so much toyota and alex for ur 10/10 service. Give this guy a raise! 🙌🏼🙌🏼🙌🏼

Good service and staffs were very friendly and helpful

Andrew always makes all my service visits as easy as possible. He is a great asset to your company.

1 STAR — AVOID THIS DEALERSHIP AT ALL COSTS! If you value your time, money, and sanity, STAY AWAY FROM THIS DEALERSHIP, especially if you’re dealing with Matty Piercy or Danny Bortolussi. My experience with these two was absolutely frustrating and unprofessional. All I wanted was a straightforward, honest, upfront quote. Apparently, that was too much to ask. Instead, I got nothing but the runaround, questionable pricing, poor communication, and what I believe was a misleading quote. The moment I started asking direct questions and requesting transparency, their attitudes completely changed. It’s almost as if they were offended that a ... Read More

Full review text opened.

DealerRater - Oct 24, 2026

1 STAR — AVOID THIS DEALERSHIP AT ALL COSTS! If you value your time, money, and sanity, STAY AWAY FROM THIS DEALERSHIP, especially if you’re dealing with Matty Piercy or Danny Bortolussi. My experience with these two was absolutely frustrating and unprofessional. All I wanted was a straightforward, honest, upfront quote. Apparently, that was too much to ask. Instead, I got nothing but the runaround, questionable pricing, poor communication, and what I believe was a misleading quote. The moment I started asking direct questions and requesting transparency, their attitudes completely changed. It’s almost as if they were offended that a customer wanted to know exactly what they were paying for. Matty Piercy and Danny Bortolussi seriously need training in customer service, professionalism, and basic communication. Customers should not have to chase down answers, deal with attitude, or jump through hoops just to get an accurate price. The lack of transparency and professionalism was a complete turnoff. If this is how they treat someone who is genuinely interested in purchasing a vehicle, I can only imagine how frustrating the rest of the buying process might be. My advice: TAKE YOUR BUSINESS ELSEWHERE. There are plenty of dealerships that will respect your time, communicate professionally, and provide straightforward pricing without the games. I would not recommend this dealership to anyone. A complete waste of my time and one of the most disappointing dealership experiences I’ve had.

Read at DealerRater

Great customer service and very professional service

I trust Beach Cities to service my car and advise of required maintenance. They’re able to accommodate and make a last minute appointment. I have peace of mind and confident my car will last for many years. Great customer service.

Good people backing a solid product here at-Beach Cities Toyota.

This service team has always taken good care of my Prius. Glad to work with Justin today.

Outstanding service. Job completed as committed. Very thorough in there inspection and service.

Very great service and very helpful

I like to come in to Beach Cities for my cars maintenance. All staff are helpful and friendly. I trust Dustin, my service advisor, to keep my cars running smoothly. He gave me useful advice and is knowledgeable in car repairs.

Andrew n team is FREAKING awwwsssooommmeee!!!! ,been worh them over 29 plus years 10 Gazzziiillliiiiooonmmsss 🌟 !!!

Excellent

Friendly and professional environment. Place is nice and comfortable waiting for the service. Amazing coffee and nice setup. Service was performed really fast. I like this place and recommend it .

This was my first time visiting your company, and I was warmly and courteously welcomed. The staff at the front desk were very helpful and kindly assisted me in completing all the necessary paperwork so that my vehicle could be approved for repair. The technicians also carried out the repairs with great care and attention to detail,and the work was completed successfully to my satisfaction. I sincerely appreciate the excellent service and professionalism provided by your entire team. Thankyou very much for your kindness,care, and outstanding work

Dustin Nguyen Excellent customer service, 5 stars to Dustin

I had an outstanding experience buying my 2026 Toyota Sienna Platinum at Beach Cities Toyota in Westminster! The entire team was professional, responsible, and genuinely dedicated to helping their customers. A huge shoutout to Maximus Vu, this young man is energetic, attentive, and went above and beyond to make sure everything went smoothly from start to finish. What impressed me most was their honest and transparent pricing. They gave me a deal practically at straight MSRP, with zero hidden fees, games, or fake markups. That kind of integrity is hard to find these days. Beach Cities Toyota truly deserves to be ... Read More

Full review text opened.

Google - Oct 16, 2026

I had an outstanding experience buying my 2026 Toyota Sienna Platinum at Beach Cities Toyota in Westminster! The entire team was professional, responsible, and genuinely dedicated to helping their customers. A huge shoutout to Maximus Vu, this young man is energetic, attentive, and went above and beyond to make sure everything went smoothly from start to finish. What impressed me most was their honest and transparent pricing. They gave me a deal practically at straight MSRP, with zero hidden fees, games, or fake markups. That kind of integrity is hard to find these days. Beach Cities Toyota truly deserves to be the #1 Toyota dealer in Orange County. If you are looking for a new car, ask for Maximus Vu! 5 stars all the way!

Alex was great. Great personality. He made my visit very pleasant.

Very good service

Shane was very helpful and understanding. Also offered hot cocoa to my daughters. I’m very happy with the purchase of my 1st ever brand new car.

​Do not trust the service department at Beach Cities Toyota without reading every single line of your final invoice. They rely on automated "menu pricing" to overcharge customers for parts they don't actually install. On October 9, 2026, I brought my vehicle in for a transmission fluid service. The technician’s own notes on the physical paperwork explicitly stated he only drained and refilled 4.2 quarts of fluid. Despite the mechanic's notes, the service desk charged me for a full high-pressure machine flush, billing me for 12 quarts of fluid and a $50 chemical additive that never touched my truck. Worse, ... Read More

Full review text opened.

Google - Oct 10, 2026

​Do not trust the service department at Beach Cities Toyota without reading every single line of your final invoice. They rely on automated "menu pricing" to overcharge customers for parts they don't actually install. On October 9, 2026, I brought my vehicle in for a transmission fluid service. The technician’s own notes on the physical paperwork explicitly stated he only drained and refilled 4.2 quarts of fluid. Despite the mechanic's notes, the service desk charged me for a full high-pressure machine flush, billing me for 12 quarts of fluid and a $50 chemical additive that never touched my truck. Worse, they billed me for generic aftermarket fluid instead of the mandatory Toyota ATF WS. When I proved to the Service Advisor that they were billing me for 8 quarts of phantom fluid still sitting in their parts room, they panicked and threw a random discount on the final total rather than legally fixing the itemized parts list. I have submitted my time-stamped invoices to the California Bureau of Automotive Repair for a formal audit of their fraudulent billing practices.

Last Friday my 23 year-old daughter went in to buy her first car. She’s been saving for a few years and was going to pay cash. She picked out the car she wanted and the salesman convinced her to pay half and finance the rest to help establish her credit. She was told it would be around 9 to 10% interest and agreed but when the deal was finalized, the fine print showed 22%. She was taken advantage of, typical car salesman. If you want a level of trust & respect, this is not the dealership for you. They are not looking out ... Read More

Full review text opened.

Google - Oct 6, 2026

Last Friday my 23 year-old daughter went in to buy her first car. She’s been saving for a few years and was going to pay cash. She picked out the car she wanted and the salesman convinced her to pay half and finance the rest to help establish her credit. She was told it would be around 9 to 10% interest and agreed but when the deal was finalized, the fine print showed 22%. She was taken advantage of, typical car salesman. If you want a level of trust & respect, this is not the dealership for you. They are not looking out for you, only their best Interest. Sidenote, she returned the car three days later and decided to take her business elsewhere, proud of her…

Bad, bad, bad. Make sure you don't fall for their trap or scam. They’re always rushing and pressuring you, but they’ve already marked up the price by at least $5,000. They’re not honest dealers. .

Don’t bother putting your trade in value online because when you get there it will be something completely different kbb showed 35 to 38 than was told 31 when I got there kbb is not accurate and chevys don’t hold there values waste of gas time and mileage

I had a great experience working with Tam Nguyen in my first new car buying journey. He was extremely supportive, honest, & responsive. I am already loving my new coach!!! Thanks Tam!

Read at DealerRater

My 2023 Venza, after they fixed the recalls ( software updated around 3 months ago) the AC warm at idle but cold while driving. I brought the car back a week after, they told me that they only updated the software, didn’t touch the AC. 2 weeks later I brought the car back, told them that since the AC did not work properly after the recalls , the AC smells so bad. They rephrased, the recalls only updated software, they did not touch the AC, if I want, they can check the AC for $350 to just find out what is wrong, further fixing costs ... Read More

Full review text opened.

Google - Aug 17, 2026

My 2023 Venza, after they fixed the recalls ( software updated around 3 months ago) the AC warm at idle but cold while driving. I brought the car back a week after, they told me that they only updated the software, didn’t touch the AC. 2 weeks later I brought the car back, told them that since the AC did not work properly after the recalls , the AC smells so bad. They rephrased, the recalls only updated software, they did not touch the AC, if I want, they can check the AC for $350 to just find out what is wrong, further fixing costs more ( even though it is still under warranty). 3rd time I came back around 2 months ago explaining the issue, AC warm at idle and cold while driving, they must do something wrong while fixing the recalls . They told me that it is normal. Today I search google and found out it is a common mistake when they updated software and forgot to reconnect (or not connect properly) the cooling fan harness. That causes the problem I mentioned above. I wonder if Beach Cities Toyota service department is not knowledgeable, careless or they just want to rip me off??? (I bought my Venza there) Oh, when I told them the AC smelled bad because it blows warm air at idle, they told me that they can flush the AC system for around $300 (my car is still under warranty) After searching google for solution, I opened my Venza hood and the cooling fan harness was disconnected (were they careless or did that intentionally so they can rip me off???). I fixed the problem within 5 minutes.

After receiving the OTD (Out-The-Door price) quote from sales manager Danny, we drove over an hour with high hopes, our 3-year-old toddler, and our friends with their 10-month-old infant, arriving happily at the dealership. During the four hours after our arrival at 6:20 PM, we endured the rude behavior of salesman James and two other managers. James deliberately manufactured a tense situation claiming the car we loved was about to be sold to someone else, they attempted to hide Toyota's promotional rates, and they secretly inflated the OTD price. Throughout the entire process, the staff constantly complained about wanting to ... Read More

Full review text opened.

Google - Aug 16, 2026

After receiving the OTD (Out-The-Door price) quote from sales manager Danny, we drove over an hour with high hopes, our 3-year-old toddler, and our friends with their 10-month-old infant, arriving happily at the dealership. During the four hours after our arrival at 6:20 PM, we endured the rude behavior of salesman James and two other managers. James deliberately manufactured a tense situation claiming the car we loved was about to be sold to someone else, they attempted to hide Toyota's promotional rates, and they secretly inflated the OTD price. Throughout the entire process, the staff constantly complained about wanting to go home early, completely ignoring the fact that we had a 3-year-old toddler and a 10-month-old baby with us. When we decided to walk away from the deal due to a complete loss of trust, the accounting desk manager rudely shoved all the paperwork aside and yelled, "It’s good just go, go, go, go!" As we walked toward the parking lot, that same manager even chased us to the front lobby door and screamed hysterically at me in front of my family and children. We felt severely threatened and intimidated, and had to leave immediately, not even daring to say goodbye to our friends. This was an unprecedented car-buying experience—please think twice before coming here.

Horrible service. Way over paid for a Tacoma. And I’ve been calling for over a week to speak to someone for a copy of my lease because my truck got totaled. No one calls back. I’m getting a new truck from Huntington Beach. Also pressing option. For or 5 for business office or finance on phone has not gotten through for over a week.

Got an oil change recently and they left the drain plug completely loose on my 2025 Tacoma. 3 month old house in Summerlin Nevada now has oil stains in the garage on the concrete. Had to crawl underneath the truck tighten it and there was oil splatter everywhere underneath the truck.

the team at Beach Cities Toyota made the buying process smooth and straightforward. They were professional, answered all my questions, and worked with me to get a fair deal on my Lexus IS 500. I appreciated their patience and communication throughout the process. Overall, it was a positive experience, and I would recommend them to anyone looking for a vehicle.

Read at DealerRater

Their Service department put an Ad for $19.99 oil change which they didn't honor. Waited 20 minutes for a "sorry" and said my Lexus was not included on my first time customer oil change for $19.99. Fraudsters.

In August 2024, I visited Beach Cities Toyota Westminster after finding a 2021 Toyota Sienna LE advertised on the dealership’s website for $33,264. I expected to pay the advertised price plus taxes and government fees. When I arrived, The buying process lasted several hours while the salesperson repeatedly went back and forth to speak with the manager. During financing, I explained that I had only recently started building my credit. The sales manager told me he had a close relationship with a manager at the finance company and assured me getting approved “wouldn’t be a problem.” Before I signed anything, I ... Read More

Full review text opened.

Google - Jul 8, 2026

In August 2024, I visited Beach Cities Toyota Westminster after finding a 2021 Toyota Sienna LE advertised on the dealership’s website for $33,264. I expected to pay the advertised price plus taxes and government fees. When I arrived, The buying process lasted several hours while the salesperson repeatedly went back and forth to speak with the manager. During financing, I explained that I had only recently started building my credit. The sales manager told me he had a close relationship with a manager at the finance company and assured me getting approved “wouldn’t be a problem.” Before I signed anything, I was never clearly told the vehicle’s selling price, the out-the-door price (OTD), the APR, the total amount financed, or the total amount I would pay over the life of the loan. Nearly the entire discussion focused on the monthly payment. I was also told that because I was financing the vehicle, I was required to purchase: • Extended Warranty — $4,500 • KARR Security System — $1,630 • KARR Replacement — $211 • Contract Cancellation Option — $361.59 • Accessories — $895 These added nearly $7,600 to the purchase price. I was also charged $895 for accessories including the rear sunshades and tow hitch, even though they were already installed on the used vehicle before I bought it. After I got home that evening and reviewed the paperwork, I discovered for the first time that the financing carried an APR of approximately 25%. According to the documents I signed, I made a $12,000 down payment on a purchase totaling about $47,123. Based on those loan terms, I later realized I could have paid close to $80,000 over six years. The next morning I returned with the online advertisement showing $33,264. Only after I showed them the advertisement did they agree to reduce the selling price from over $35,000 to the advertised price. I also explained that if the additional products were only required because I was financing the vehicle, I would borrow money and pay cash instead. After a lengthy discussion, they agreed to remove the extended warranty and tire protection plan, but refused to remove the KARR Security System. I also tried to cancel the purchase because I had paid $361.59 for the Contract Cancellation Option. I believed it would allow me to cancel within the stated time and mileage limits. Instead, I was told it only applied if the vehicle had a mechanical problem. Looking back, what disappointed me most was not just the price. It was that the selling price, OTD price, APR, total loan cost, and which products were optional were never clearly explained before I signed. I hope my experience encourages other buyers to carefully review every document and ask for the complete OTD price, APR, and total cost before signing anything.

I purchased glass and tire coverage for over $2,000 as part of my deal. I recently got a chip in my windshield and have tried repeatedly to get information on how to use this coverage, with no success: Emailed the finance manager who sold me the coverage — twice. No response either time. Visited the dealership in person to ask about it. Still no information. Was redirected to the service department. Went to service in person — no one was available to help. Left two messages through the dealership's website. No response to either. I've now made five separate attempts, through ... Read More

Full review text opened.

Google - Jul 8, 2026

I purchased glass and tire coverage for over $2,000 as part of my deal. I recently got a chip in my windshield and have tried repeatedly to get information on how to use this coverage, with no success: Emailed the finance manager who sold me the coverage — twice. No response either time. Visited the dealership in person to ask about it. Still no information. Was redirected to the service department. Went to service in person — no one was available to help. Left two messages through the dealership's website. No response to either. I've now made five separate attempts, through four different channels, over 3 weeks, to use coverage I paid over $2,000 for. At this point, I'm no longer asking — I'm documenting this as a paper trail, because my next step is escalating this through legal and regulatory channels.

I purchased glass and tire coverage for over $2,000 as part of my deal. I recently got a chip in my windshield and have tried repeatedly to get information on how to use this coverage, with no success: Emailed the finance manager who sold me the coverage — twice. No response either time. Visited the dealership in person to ask about it. Still no information. Was redirected to the service department. Went to service in person — no one was available to help. Left two messages through the dealership's website. No response to either. I've now made five separate attempts, through ... Read More

Full review text opened.

DealerRater - Jul 7, 2026

I purchased glass and tire coverage for over $2,000 as part of my deal. I recently got a chip in my windshield and have tried repeatedly to get information on how to use this coverage, with no success: Emailed the finance manager who sold me the coverage — twice. No response either time. Visited the dealership in person to ask about it. Still no information. Was redirected to the service department. Went to service in person — no one was available to help. Left two messages through the dealership's website. No response to either. I've now made five separate attempts, through four different channels, over 3 weeks, to use coverage I paid over $2,000 for. At this point, I'm no longer asking — I'm documenting this as a paper trail, because my next step is escalating this through legal and regulatory channels.

Read at DealerRater

Bought my first used 2015 car here a month ago and started having issues with the car going into engine reduced mode. Told them about it 3 times during my warranty and they repeated saying nothing was wrong and that the engine light "went away on its own" also they suggested I put the "wrong gas" which is why the car went into engine reduced mode. FALSE! The car has a fuel sensor and pump failure that needs a whole new replacement. Truly disappointed in the service.

**Horrible experience.** A couple of days before our visit, I received an out-the-door (OTD) price proposal for a vehicle. We had an appointment scheduled for this afternoon, and I even received a text this morning asking me to confirm, which I did. I'm helping my elderly parents purchase a car, and we've already dealt with plenty of dealership games. I honestly thought this experience would be more straightforward since we already had an OTD proposal. As soon as the salesperson realized we had arrived, I received a text saying the vehicle had been sold. A manager, came over ... Read More

Full review text opened.

Google - Jul 4, 2026

**Horrible experience.** A couple of days before our visit, I received an out-the-door (OTD) price proposal for a vehicle. We had an appointment scheduled for this afternoon, and I even received a text this morning asking me to confirm, which I did. I'm helping my elderly parents purchase a car, and we've already dealt with plenty of dealership games. I honestly thought this experience would be more straightforward since we already had an OTD proposal. As soon as the salesperson realized we had arrived, I received a text saying the vehicle had been sold. A manager, came over and offered us another vehicle that sounded like a good alternative. A few minutes later, however, he came back to apologize, saying customers with an appointment for that car were already working on a deal. He explained that because they had already test-driven it and had the keys, they couldn't offer it to us unless those customers decided not to buy it. They then showed us a second vehicle. Dylan, another manager, told us the price was $17,000 and even wrote it on a sticky note. Based on that, we agreed to test-drive it. After the drive, when it came time to review the numbers, the price had suddenly become almost $19,000. When I pointed out the discrepancy and tried to negotiate based on the price we had been quoted, the salesperson came back and told us that this vehicle had also just been sold. Ironically, they had just told us they couldn't show us the previous vehicle because another customer was already negotiating for it, yet while we were actively negotiating on this one, they sold it to someone else. The logic was completely inconsistent. At this point, I can't help but feel the original OTD proposal was simply a tactic to get us into the dealership. As we were leaving, the original vehicle we came to see was still parked outside. We spent nearly three hours there, so if it had truly been sold before we even arrived, why was it still sitting there? Overall, this was a frustrating, dishonest, and exhausting experience. It was a complete waste of our time, especially considering I was trying to help my elderly parents through what should have been a straightforward purchase. Unfortunately, this ended up being even worse than our previous dealership experiences.

Avoid Beach Cities Toyota Westminster, they use predatory tactics to sneak in hidden markups disguised as "optional" add-ons. I put down a $1,000 reservation fee on a 2026 RAV4 Hybrid after securing a written price agreement at MSRP with zero markups or add-ons from a salesman named Danny. Before the car arrived, I explicitly texted him to confirm they wouldn't try to add accessories or add-ons last minute. Danny texted me back, “They won’t be added, no. We do offer and present all of them to every customer. If it’s a good deal and you see value, ... Read More

Full review text opened.

Google - Jun 30, 2026

Avoid Beach Cities Toyota Westminster, they use predatory tactics to sneak in hidden markups disguised as "optional" add-ons. I put down a $1,000 reservation fee on a 2026 RAV4 Hybrid after securing a written price agreement at MSRP with zero markups or add-ons from a salesman named Danny. Before the car arrived, I explicitly texted him to confirm they wouldn't try to add accessories or add-ons last minute. Danny texted me back, “They won’t be added, no. We do offer and present all of them to every customer. If it’s a good deal and you see value, great, if not, optional.” But when I went in to pick up the car, another salesman sat me down and presented a cost breakdown that packed in thousands of dollars in optional add-ons. When I declined them, he left to talk to his boss, came back and said, “To be honest, the salesman forgot to add a $995 markup that we normally put on all our RAV4s.” When I refused to pay their hidden mark-up fee because I had a written agreement on the price, they brought in their Sales Manager, Dylan. He sat down and told me that the written agreements from Danny “didn't really matter”, and that he didn’t have to honor them. He kept talking about how much more money they should be making on the car, saying, “We’re not making *enough* money” by selling the car at the agreed upon price. He also mentioned multiple times how they could easily sell it for $8K to $10K over sticker to someone else, so I should just take the deal and pay the markup fee. When I pressed him on why he wasn't honoring the price we agreed to and called him out for using bait-and-switch tactics, he openly mocked my frustration, telling me, “Oh and that pouty face isn’t going to do anything for you.” I then showed him my text exchange with Danny confirming there wouldn't be any hidden fees when the car arrived, but Dylan just dismissed it and admitted that Danny was the one who made the mistake by agreeing to only MSRP. I asked him, “Why is it my responsibility to pay more money for your mistakes?” and he replied, “We’re just asking you to help.” Then after a lengthy back and forth, Dylan rejected my pre-approved outside financing at the last minute, using it as a final tactic to force me to finance through Toyota just so they could make a bit more money on the deal. I’m writing this to caution future customers about my experience buying a car from Beach Cities Toyota Westminster. I am extremely disappointed that they think it’s acceptable to mock and belittle a customer who is just trying to buy a car at an agreed-upon price. So please be aware of how they do business and the tactics they use, they’re more interested in protecting their profit margins than respecting their own customers.

Wasted $140 spam u to come in cars not even ready to go. 0 Star Sales

Had a very interesting text conversation with Shantilli, I was interested in a vehicle priced at 26k about 3k over my budget, she asked if I was still interested, I said yes and asked if they could knock off 3k, she said no and I said let me know if you get anything else in the price range of 23k comes in. she asked how I arrived at that price, I thought wow didn’t know I needed to go over my personal financial situation in great detail with someone I have never met or just inquiring about a car, ... Read More

Full review text opened.

Google - Jun 19, 2026

Had a very interesting text conversation with Shantilli, I was interested in a vehicle priced at 26k about 3k over my budget, she asked if I was still interested, I said yes and asked if they could knock off 3k, she said no and I said let me know if you get anything else in the price range of 23k comes in. she asked how I arrived at that price, I thought wow didn’t know I needed to go over my personal financial situation in great detail with someone I have never met or just inquiring about a car, isn’t it enough that I know how much I can afford especially since I’m paying cash! Didn’t think i needed to submit bank statement, so i replied what kind of question is that, so i tried again, if you get another trade in and it’s priced around 23k give me call, im not in a hurry but plan to buy before end of year, she then replies we base off KBB value, again I thought maybe she still doesn’t understand, so I asked is this the only car you will get for the rest of the year? If by chance you get another one and it’s in my price range of 23k let me know. And this was her last text. “ You're correct, it's not the only one out there, we price our cars off KBB, not customer budgets. We'll remove you from our list, appreciate the opportunity.” So there you have it! So remember that when shopping there. Your budget doesn’t matter! That some kind of customer service! Remember that when you are trading your car in too! And thank you for removing me from your list!

I was extremely interested in buying a car from this dealership. After getting an OTD price I was happy with, I scheduled an appointment and was excited to make the purchase. Then the listing changed—the dealership name was different, all the photos disappeared, and it was marked sold, which seemed very fishy. I repeatedly asked if the car was still available, and multiple employees, including a manager, assured me it was. They even said the keys were gone because it was out for detailing or a test drive but it was not sold making it clear I had nothing ... Read More

Full review text opened.

Google - Jun 18, 2026

I was extremely interested in buying a car from this dealership. After getting an OTD price I was happy with, I scheduled an appointment and was excited to make the purchase. Then the listing changed—the dealership name was different, all the photos disappeared, and it was marked sold, which seemed very fishy. I repeatedly asked if the car was still available, and multiple employees, including a manager, assured me it was. They even said the keys were gone because it was out for detailing or a test drive but it was not sold making it clear I had nothing to worry about. My mom contacted them separately and was told the same. The night before our appointment, she asked for photos of the car on the lot so we could confirm it was really there before making a two-hour drive the next morning. That’s when they finally admitted it had already been sold. Then, 30 minutes after my scheduled appointment time, they told me a completely different story that it didn’t pass inspection. Which is it? How does the salesperson not know the car was sold, and why change the story? The communication was terrible, and I left genuinely disappointed.

Buyer beware. My wife and I negotiated pricing on a specific 2022 Toyota Corolla with Beach Cities Toyota and scheduled an appointment for the next morning. We received pricing, confirmed the vehicle was available, and even received an email that morning confirming our appointment and telling us to ask for Matt when we arrived. Based on that, we made the 50-minute drive to the dealership. When we got there, Matt informed us that the vehicle had actually been sold the night before. The issue isn’t that the car sold. Cars sell every day. The issue is that nobody called, texted, ... Read More

Full review text opened.

Google - Jun 17, 2026

Buyer beware. My wife and I negotiated pricing on a specific 2022 Toyota Corolla with Beach Cities Toyota and scheduled an appointment for the next morning. We received pricing, confirmed the vehicle was available, and even received an email that morning confirming our appointment and telling us to ask for Matt when we arrived. Based on that, we made the 50-minute drive to the dealership. When we got there, Matt informed us that the vehicle had actually been sold the night before. The issue isn’t that the car sold. Cars sell every day. The issue is that nobody called, texted, or emailed us to let us know before we made the trip, despite having our contact information and a confirmed appointment. What made it even more frustrating was being told the “bad news” was that the car had sold, but the “good news” was that they had two other vehicles available. Whether intentional or not, it felt like we were brought in for a vehicle that was no longer available and then redirected to different inventory. A simple courtesy call would have saved us a 100-mile round trip and a wasted morning. We left immediately and will be taking our business elsewhere.

Very disappointing experience. Drove 4+ hours from the Bay Area only to find that the vehicle did not match the online listing and had thousands of dollars in undisclosed dealer add-ons. The Sales Manager was dismissive and questioned whether I was a serious buyer. I was prepared to purchase the vehicle, but the experience completely changed my mind.

Very good price for customers come here I cảm here to buy car two times

Read at DealerRater

Deceptive "Bait & Switch Tactics" Deceptive "Bait & Switch Tactics" I am writing to formally express my disappointment regarding the purchase agreement. I received a price quote from your dealership and subsequently submitted signed paperwork, including my credit card information for a deposit and a copy of my driver’s license. I was later informed that the vehicle was no longer available due to mechanical issues and was offered a different vehicle of the same model at a significantly higher price, including a $995 "Market Adjustment." In my phone conversation, the Manager stated that the ... Read More

Full review text opened.

Google - Jun 10, 2026

Deceptive "Bait & Switch Tactics" Deceptive "Bait & Switch Tactics" I am writing to formally express my disappointment regarding the purchase agreement. I received a price quote from your dealership and subsequently submitted signed paperwork, including my credit card information for a deposit and a copy of my driver’s license. I was later informed that the vehicle was no longer available due to mechanical issues and was offered a different vehicle of the same model at a significantly higher price, including a $995 "Market Adjustment." In my phone conversation, the Manager stated that the dealership would not honor the original agreement because the deposit had not yet been processed. From my perspective, I provided all necessary documentation and authorization to finalize the deal based on the terms provided by your sales agent Zachery Carter.

If I could give this place zero stars, I would. I spoke with Cesar Martinez, one of the sales guys. He sent me an out the door offer for a van. I drove 70 miles just to find out that he had left 20 minutes before I arrived. I showed up at 6:20 PM. We were scheduled for our appointment at 7 PM. The place was open until 9 PM. I dealt with another guy named Frank. Frank was awesome. The manager try to lowball me on my trade-in value despite what Kelley Blue Book said. He eventually agreed to Kelley Blue Book value, but ... Read More

Full review text opened.

Google - Jun 7, 2026

If I could give this place zero stars, I would. I spoke with Cesar Martinez, one of the sales guys. He sent me an out the door offer for a van. I drove 70 miles just to find out that he had left 20 minutes before I arrived. I showed up at 6:20 PM. We were scheduled for our appointment at 7 PM. The place was open until 9 PM. I dealt with another guy named Frank. Frank was awesome. The manager try to lowball me on my trade-in value despite what Kelley Blue Book said. He eventually agreed to Kelley Blue Book value, but added $5000 of add-ons for the car. They did not honor the outdoor quote Their sales guy sent me.

Make sure you do your homework before buying a vehicle here. I came in knowing my numbers and they did not like that I was prepared. Watch out for the sales tactics and look over your numbers carefully so you don't get completely ripped off !!

We came in to the dealership, test drove a car, got a quote for our trade in, and we're ready to make a deal. But we left because we wanted to think about it. Literally 30 min later we called the dealership and told them we were ready to come back in because we had secured the financing for the deal discussed. The sales manager, some Indian guy, called back and said that they were going to add $3000 to the price and retracted what they had quoted us just before. What the heck is that? Are you guys in the ... Read More

Full review text opened.

Google - May 31, 2026

We came in to the dealership, test drove a car, got a quote for our trade in, and we're ready to make a deal. But we left because we wanted to think about it. Literally 30 min later we called the dealership and told them we were ready to come back in because we had secured the financing for the deal discussed. The sales manager, some Indian guy, called back and said that they were going to add $3000 to the price and retracted what they had quoted us just before. What the heck is that? Are you guys in the habit of retracting prices quoted to your customers? If you made a mistake you should have taken responsibility for the mistake. Basically this dealership is not trustworthy and shady. From reading some other reviews this is not one time thing. On another note, our sales person Caesar was super nice and tried his best for us

We came in to the dealership, test drove a car, got a quote for our trade in, and we're ready to make a deal. But we left because we wanted to think about it. Literally 30 min later we called the dealership and told them we were ready to come back in because we had secured the financing for the deal discussed. The sales manager, Shenal, called back and said that they were going to add $3000 to the price and retracted what they had quoted us just before. What the heck is that? Are you guys in the habit of ... Read More

Full review text opened.

DealerRater - May 30, 2026

We came in to the dealership, test drove a car, got a quote for our trade in, and we're ready to make a deal. But we left because we wanted to think about it. Literally 30 min later we called the dealership and told them we were ready to come back in because we had secured the financing for the deal discussed. The sales manager, Shenal, called back and said that they were going to add $3000 to the price and retracted what they had quoted us just before. What the heck is that? Are you guys in the habit of retracting prices quoted to your customers? If you made a mistake you should have taken responsibility for the mistake. Basically this dealership is not trustworthy and shady. From reading some other reviews this is not one time thing. On another note, our sales person Caesar was super nice and tried his best for us

Read at DealerRater

I WOULD GIVE ZERO STARS IF I COULD!!! BEWARE And AVOID IF POSSIBLE ESPECIALLY WOMEN!!! YOU'D EXPECT A DEALER AND FINANCIAL REPRESENTATIVE TO TELLING THE TRUTH and putting in your contract what was agreed and paid for. I paid for the tire package, extended warranty package for all electrical issues plus motor that was never filed a prepaid maintenance program that only got entered when I went in for a tire repair/replacement due to a flat tire. I only found out I had paid for services that wasn't delivered 4 and a half months later when I called ... Read More

Full review text opened.

Google - May 28, 2026

I WOULD GIVE ZERO STARS IF I COULD!!! BEWARE And AVOID IF POSSIBLE ESPECIALLY WOMEN!!! YOU'D EXPECT A DEALER AND FINANCIAL REPRESENTATIVE TO TELLING THE TRUTH and putting in your contract what was agreed and paid for. I paid for the tire package, extended warranty package for all electrical issues plus motor that was never filed a prepaid maintenance program that only got entered when I went in for a tire repair/replacement due to a flat tire. I only found out I had paid for services that wasn't delivered 4 and a half months later when I called corporate and they told me my vehicle service agreement hadn't been filed they had no clue of what I was talking about so I paid for something that I did not receive. Beach City Toyota took almost $4,000 and never did anything with it so basically they stole from me. They said why didn't you read the contract. When you sign for a car they basically sit you at a table they tell you what you're signing for and give you the square to sign saying this is what we agreed on right and then they give you a flash drive well when you get home you open the flash drive and what you agreed upon is totally different from what was said at the time assigning. Now supposedly the gentleman/ scammer (Noel) that did my paperwork no longer works there and I'm being gaslighted by the person who took his place. All I want is what I paid for what I was told I was paying for tire package, the Platinum vehicle service agreement and and my prepaid maintenance program. I believe I was taking advantage of because I was a single woman there with my daughter who witnessed this full conversation and signing of contract. I hope that people will read this before doing business with Beach City Toyota get the paperwork and read the contract that they are actually wanting you to sign for before signing because what they say and what they put on paper are two different things. I will continue to have issues with Beach City Toyota until 1. they fulfill the contract that was told but not put in writing to me or give me my money back so I could do it elsewhere. I will let you know how it goes. Better business bureau, DMV, and any where else I can complain will know how they did me and many others I've read on here and on yelp.

Very disappointing experience. I brought my car in for a misfire and received three different diagnoses. In the end, I was told it was a cracked cylinder with a $9,000 repair. On a 2020 RAV4 with 120 K miles. When I told the "advisor" I couldn't afford a 9k repair, there was no effort to work with me, no options, no guidance, just told to pick up my car and “good luck.” I understand issues can be complex, but I expected better communication and support. I left feeling frustrated and completely unsupported. I won’t be returning.

If you value your time and money, avoid this place. I scheduled a last minute oil change for 11:15 and was told over the phone there was $19.99 billboard special. I had told the person on the phone the make and model of my car but not until the service rep printed out the estimate did I find out it would be $120 because my car was a Lexus. Luckily, he was nice offer me a slight discount. Unfortunately, I received my car back at 2 PM, 30 of those minutes sitting in the lot because I could see it, after an estimated completion between 1 ... Read More

Full review text opened.

Google - Apr 8, 2026

If you value your time and money, avoid this place. I scheduled a last minute oil change for 11:15 and was told over the phone there was $19.99 billboard special. I had told the person on the phone the make and model of my car but not until the service rep printed out the estimate did I find out it would be $120 because my car was a Lexus. Luckily, he was nice offer me a slight discount. Unfortunately, I received my car back at 2 PM, 30 of those minutes sitting in the lot because I could see it, after an estimated completion between 1 and 1:30 PM. I would avoid this dealership for services and probably if you’re looking to buy a car too as I was told they only had 37 vehicles due to a shortage.

OTHER TOYOTA DEALERS TREAT YOU MUCH BETTER Daniel treated my family so badly. The day before we come, we asked what time should we come in, is 11 am good? The Dealer says you can come in even at noon. When we arrive at the dealer the car is already sold at 10:30am while he knows we are on our way to get the car he was offering to us. Please Mr. The Truth Hurts then us the day before be transparent and upfront by saying come first thing in the morning instead of leading us on and wasting our time. ... Read More

Full review text opened.

Google - Apr 8, 2026

OTHER TOYOTA DEALERS TREAT YOU MUCH BETTER Daniel treated my family so badly. The day before we come, we asked what time should we come in, is 11 am good? The Dealer says you can come in even at noon. When we arrive at the dealer the car is already sold at 10:30am while he knows we are on our way to get the car he was offering to us. Please Mr. The Truth Hurts then us the day before be transparent and upfront by saying come first thing in the morning instead of leading us on and wasting our time. Even worse, Daniel think he makes himself look better by saying we called you at 10:30am. Does Daniel not understand we are in the car driving on our way to see him and its not easy to pick up the phone on the highway as we are focused to making sure we drive safely and get to the destination on time? And Daniel continues his cognitive dissonance saying the truth hurts. Daniel wants to protect his inner demons but in the end he cost himself with how he treats us by projecting what hurts him onto as to give me a comforting truth for how terrible he treated us. Daniel really is not a stand up guy as he didn't even apologize or make any effort to make it up to. Daniel really is not a people person and he really looks like he is the kind of person that should get a taste of his own medicine as he builds up for himself some seriously negative karma. Along with my parents having our Sunday morning wasted we had to spend Monday and Tuesday driving around to several dealership still looking for a car spending more than money on gas but our time that could have been saved for other important life tasks and duties as we were ready to have the matter solved that Sunday morning. Again, Danny really has no conscience or care of what he does to people as he thinks he is a clever shewed businessman as I hope he has an eye opening experience of how own either in his personal or professional life that shows him don't play around people, lead them on, and pull the rug out from under them. Dan really is that kind of guy that needs it to happen to him for himself to get a lightbulb of hey I don't like the way I am being treated and so I shouldn't do this to others. But Dan is a clueless guy lack a soul, humanity, and conscious. Please go to other dealers and if you really want a Toyota it is better for you to drive 30-45 minutes to find a better dealer. First of all the other Toyota dealers treated us much better than Daniel did. When we shared our Beach Cities West Minister experience with the other dealers they really were kind, caring, compassionate and trying to take care of us even though they could have had Daniel's demeanor or said that's not our problem. Finally we found a similar deal to what we thought we had with Westminster but is was dealing with much better people, actual human beings running the dealer. I hope the negative reviews piling up for Westminster Beach Cities are as in Dan's words truth that hurts as I hope Dan sees he ultimately losers customers in the short and long term as negative reviews and recommending people to other places makes him finally realize his way of treating people will cost him so much more in the long term with how short sighted and immature he is.

I just wasted an hour at this dealership to discuss about reserving a 2026 Rav4, only to find that the price originally quoted to me was changed by more than $3000 once I arrived and finished the paperwork. It appears that a lower price was used solely to bring me into the dealership. I find this practice highly misleading and dishonest. I would not give my business to this dealership.

Best car buying experience I’ve ever had. The pricing was completely transparent with no surprises. The whole process was quick and easy. I never felt pressured and everything was explained clearly from start to finish. I was in and out faster than expected and got a fair deal. Definitely recommend beach cities Toyota.

Read at DealerRater

Illegal practices tells customers that went through bidbus to cancel for they could avoid paying thier platform fees

Guy who picked up the phone in the sales department was frustrated I was comparing inventory with a lot up the street. Asking, “Do you want to buy from us or your friends up the street?” Didn’t get his name but sure got lots of attitude. I’ll give the sale to “the friends up the street”. Would have given 0 stars but forced to give one. 🙁

I had appointment at 11 am just for oil change and was waiting more than 3/5 hr and my car was not ready. Never, ever back for service again at Westminster Toyota Orange County.

Avoid this dealership at all costs. Authorized a $1000 fully refundable credit card deposit. Stated explicitly in the paperwork that it was fully refundable. Mysteriously the card was charged $1030. Ended up purchasing a car somewhere else. So I requested a refund. Was told multiple times by my salesperson Danny that the difference would post to my credit card. It never happened. Was told a check would be mailed. Double checked several times that the check was sent. 2 weeks later, nothing. And wait till you hear the salesperson mansplaining that he has been in this business 21 years. Read all the other negative ... Read More

Full review text opened.

Google - Mar 7, 2026

Avoid this dealership at all costs. Authorized a $1000 fully refundable credit card deposit. Stated explicitly in the paperwork that it was fully refundable. Mysteriously the card was charged $1030. Ended up purchasing a car somewhere else. So I requested a refund. Was told multiple times by my salesperson Danny that the difference would post to my credit card. It never happened. Was told a check would be mailed. Double checked several times that the check was sent. 2 weeks later, nothing. And wait till you hear the salesperson mansplaining that he has been in this business 21 years. Read all the other negative reviews. Avoid doing business with this unscrupulous dealership!

I made an appointment to come see a vehicle the next day. In the morning I received a confirmation of the appointment. I drove an hour to come test drive the vehicle. When I arrived I was told to have a seat and waited for 30 mins for them to ask me again what I was there for. I explained again and then they told me they sold that vehicle yesterday. They wasted 2 and half hours of my time.

Told me one price over the phone. Another when I got there.

I purchased a used vehicle almost a month ago and runs like new. My vehicle purchase experience was awesome and was one of the best I've had. But thats as far as it goes. Customer service went down hill after I traded in my vehicle and after almost a month, they were supposed to do a pay off of the vehicle to my credit union. My credit union said it hasn't been payed of yet so I had to speak with the dealership. They kept transferring me in circles and constant straight to voice mail to the department ... Read More

Full review text opened.

Google - Feb 28, 2026

I purchased a used vehicle almost a month ago and runs like new. My vehicle purchase experience was awesome and was one of the best I've had. But thats as far as it goes. Customer service went down hill after I traded in my vehicle and after almost a month, they were supposed to do a pay off of the vehicle to my credit union. My credit union said it hasn't been payed of yet so I had to speak with the dealership. They kept transferring me in circles and constant straight to voice mail to the department I had to speak with and had no choice to speak with sales and service department until sales decided to hang up and or ignore my initial calls after constant calling, because my issue wasnt resolved. They keep saying that their busy and they will call me back the same day every day but never do. So after calling for the past 4 days, today I finally got a text updating me with my situation. Thats all I needed. Everyday their busy so I felt like they dont have time for me anymore and I felt like i wasn't a customer anymore and I felt like I was at the bottom of their priority list. I live hours away, and I wouldn't be happy if I had to drive all the way just to get an update. If you plan to handle any concerns over the phone after a vehicle purchase, you might get stuck in limbo for days to try to get an update or any issue resolved over the phone. I complained to the toyota corporation office and hopefully this helps so no other customer has a bad customer service over the phone. And hopefully beach cities toyota can handle their customer service over the phone better or implement a structure where it dosnt create a hassle to get a resolution over the phone for days and prevent wasting the dealership and customers time.

I have been a loyal customer here (most recently for a major service in October), but my trust in this service department is now completely gone. I came in for a battery and A/C issue. My advisor, Andrew, initially claimed my battery warranty had expired (stating it was a 60-month term) and tried to sell me a replacement. When I asked for some grace given that it expired just 4 days prior and my major service record with the dealership, he refused. It was only after I insisted on speaking to a manager that he physically checked the vehicle and &... Read More

Full review text opened.

Google - Feb 11, 2026

I have been a loyal customer here (most recently for a major service in October), but my trust in this service department is now completely gone. I came in for a battery and A/C issue. My advisor, Andrew, initially claimed my battery warranty had expired (stating it was a 60-month term) and tried to sell me a replacement. When I asked for some grace given that it expired just 4 days prior and my major service record with the dealership, he refused. It was only after I insisted on speaking to a manager that he physically checked the vehicle and "discovered" it was actually an 84-month battery still fully covered under warranty. If I hadn't advocated for myself, I would have paid for a free replacement. The A/C diagnosis felt equally predatory. I was quoted $1,863 for an amplifier. The moment I questioned the price, it dropped to ~$1,300 with "jobber pricing." Watching a quote drop $500+ in seconds is a huge red flag, and makes me believe that I will never get the best price unless I haggle which isn't what I expect from a Toyota dealership. To top it off, they begrudgingly removed the diagnostic fee only after the battery error was exposed and my concern over the crazy A/C pricing led me to ask for a manager. Andrew explicitly told me he had a "hard time" waiving it because I was "making this difficult" by involving a manager. The Service Manager, Rodrigo, did call me to say he would speak to Andrew regarding pricing transparency. While I appreciate the call, he offered no concrete steps to regain my trust.

Longer waits, I was told 2 hour wait and it was 4 hours

I been a costumer of Toyota for 16 years, I found a car that got my interest yesterday, spoke to Bladimir and he said he would call me back with information, I called him twice today and no answer. Toyota dealership are usually better than this, I understand the car is used and people cares about commission more than making a client uncomfortable. All my cars were purchased at Toyota with 0 miles, this time was the exception and I was treated differently at this location.

I wanted to cancel my appointment but received this from their end. Like seriously what is with you people’s lacking any sort of anything really. You can really feel the hostility from the ‘WELL WHAT DAY’ Comment. It’s way too early to be doing that bullshit.

This is a dishonest establishment. The finance manager is a crook. He added additional hidden cost without telling me. He deliberately hid the finance numbers while the contract was being signed. The aggremmnet was for $36k out the door, final price was over $42k. Went back to complained about the additional cost and the general manager said it was the customer's fault for not checking the fine details when signing the agreement. If you must buy it here, make them show you the financing numbers. Go over all your costs.

I would not recommend Beach Cities Toyota Westminster dealership based on my experience. I purchased a brand new Toyota Corolla Cross LE on October of 2024 and immediately began having serious issues that should never happen with a new vehicle. The car overheated shortly after leaving the lot, and it was later discovered that two essential engine cooling fans were missing. This was overlooked by the sales department as well as the parts and service team, despite my complaints. I repeatedly raised concerns, but there was little urgency or follow up. It was not until the summer of 2025, when the overheating ... Read More

Full review text opened.

Google - Jan 14, 2026

I would not recommend Beach Cities Toyota Westminster dealership based on my experience. I purchased a brand new Toyota Corolla Cross LE on October of 2024 and immediately began having serious issues that should never happen with a new vehicle. The car overheated shortly after leaving the lot, and it was later discovered that two essential engine cooling fans were missing. This was overlooked by the sales department as well as the parts and service team, despite my complaints. I repeatedly raised concerns, but there was little urgency or follow up. It was not until the summer of 2025, when the overheating became worse in higher temperatures, that West Coast Toyota of Long Beach finally corrected the problem. This experience showed a clear lack of attention to detail and customer care, and I encourage others to consider a different dealership.